We process the data of our contractual and business partners, such as customers and interested parties (collectively "contractual partners"), in connection with contractual and comparable legal relationships, as well as related measures and communication with contractual partners (or prospective contractual partners), for example, to respond to inquiries.
We process this data in order to fulfill our contractual obligations. This includes, in particular, obligations to provide the agreed services, any obligations relating to updates, and remedies in the event of warranty or other performance issues. We also process data to protect our rights and to fulfill the administrative tasks associated with these obligations and business organization. In addition, we process data on the basis of our legitimate interests in sound and effective business management, as well as security measures to protect our contractual partners and our business operations from misuse and threats to their data, secrets, information, and rights (for example, when engaging telecommunications, transport, and other ancillary services, as well as subcontractors, banks, tax and legal advisors, payment service providers, or tax authorities). Within the framework of applicable law, we disclose the data of contractual partners to third parties only insofar as this is necessary for the aforementioned purposes or to fulfill legal obligations. Contractual partners will be informed of any further forms of processing, for example for marketing purposes, within this privacy notice.
We inform contractual partners of the data required for the aforementioned purposes prior to or during data collection, for example in online forms, through specific labeling (e.g., color) or symbols (e.g., asterisks or similar), or in person.
We delete data after the expiry of statutory warranty periods and comparable obligations, i.e., in principle after 4 years, unless the data is stored in a customer account, for example, or must be retained for statutory archiving reasons (e.g., for tax purposes, generally 10 years). We delete data provided to us by a contractual partner as part of an order in accordance with the order specifications, generally after completion of the order.
To the extent that we use third-party providers or platforms to provide our services, the terms and conditions and privacy notices of the relevant third-party providers or platforms apply to the relationship between users and providers.
Customer account. Contractual partners may create an account within our online offering (e.g., a customer or user account, abbreviated as "customer account"). Where registration of a customer account is required, contractual partners will be informed of this and of the data required for registration. Customer accounts are not public and cannot be indexed by search engines. As part of registration and subsequent logins and use of the customer account, we store customers' IP addresses together with the access time in order to be able to verify the registration and prevent any misuse of the customer account.
If a customer terminates their customer account, the data associated with the customer account will be deleted, unless retention is required for legal reasons. Customers are responsible for backing up their data upon termination of the customer account.
Educational and training services. We process the data of participants in our educational and training offerings (hereinafter "trainees") in order to be able to provide them with our educational services. The data processed in this context, and the type, scope, purpose, and necessity of its processing, are determined by the underlying contractual and educational relationship. Forms of processing also include the certification and evaluation of our work, as well as the work of instructors.
In the course of our activities, we may also process special categories of data, in particular information about the health of trainees and students, as well as data revealing ethnic origin, political opinions, or religious or philosophical beliefs. For this purpose, we obtain explicit consent from trainees where required, and we process special categories of data only where necessary for the provision of educational services, for health, social protection purposes, or to protect the vital interests of trainees.
Where necessary to fulfil our contract, to protect vital interests, or as required by law, or if trainees have given their consent, we disclose or transfer trainees' data to third parties or agents, for example authorities, or IT, office, or similar service providers, in accordance with the requirements of professional law.
Events and functions. We process the data of participants in events, functions, and similar activities offered or held by us (hereinafter uniformly referred to as "participants" and "events") in order to enable them to take part in events and to make use of services or offers associated with participation.
Where, in this context, we process health-related, religious, political, or other special categories of data, this is done within the scope of disclosure (for example, for thematically oriented events, or it serves health or safety purposes, or is done with the consent of the data subjects).
The information required is identified as such in the context of an order, purchase order, or the conclusion of a comparable contract, and includes the information necessary for the provision of services and invoicing, as well as contact information for consultations. Where we have access to information about end customers, employees, or other persons, we process it in accordance with legal and contractual requirements.
- Types of data processed: inventory data (e.g., names, addresses); payment data (e.g., bank details, invoices, payment history); contact data (e.g., email, phone numbers); contract data (e.g., subject matter of the contract, term, customer category); usage data (e.g., websites visited, interest in content, access times); meta/communication data (e.g., device information, IP addresses).
- Data subjects concerned: Customers; interested parties; business and contractual partners; trainees/students/participants.
- Purposes of processing: provision of contractual services and customer service; security measures; contact requests and communication; office and organizational procedures; administration and responding to inquiries.
- Legal basis: Performance of a contract and pre-contractual inquiries (Art. 6(1)(1)(b) GDPR); legitimate interests (Art. 6(1)(1)(f) GDPR); legal obligation (Art. 6(1)(1)(c) GDPR).